Losing a loved one is an emotional journey, and when a mistake occurs on their custom engraved headstone, it can add an extra layer of distress for grieving families. In this blog, we will guide you through the professional solutions available to rectify errors on custom granite headstones, covering various scenarios and providing clarity on the steps to take.
Check Your Contract:
When a mistake is noticed, the first step is to carefully review the contract with the monument company. Some contracts may have clauses that absolve the company of liability for errors. Additionally, check if your headstone comes with a warranty. If so, contact the monument maker to discuss options for a replacement or correction.
Government-Issued Headstones:
For headstones issued for veterans, the Department of Veteran Affairs offers a solution without cost. Submit proof of the error to the VA, and they will approve a replacement stone. This replacement is done in-kind, ensuring the new stone matches the original in type, style, and inscriptions.
Removal or On-Site Correction:
If you choose to correct the headstone rather than replacing it, decide whether to do it on-site or off-site. Off-site corrections may involve excavation and reinstallation, incurring additional expenses. Inquire if the artisan can perform the corrections on-site to potentially reduce costs.
Proof of Ownership:
Before making any alterations, seek permission from the cemetery. A Deed of Grant, a legal document verifying ownership, is required to ensure that changes to the gravesite are made with the consent of the deceased’s inheritor. Adhering to cemetery regulations is crucial during this process.
Problems with Photo Plaques:
In addition to the gravestone, families may choose accessories like porcelain plaques to enhance the memorial. If these accessories arrive damaged or with mistakes, reputable suppliers often provide correction services at no extra cost. Provide necessary details such as the purchaser’s name and order number for a hassle-free correction.
Correcting errors on custom engraved headstones demands a delicate approach, acknowledging the emotional impact on grieving families. By understanding your contract, exploring government-issued headstone options, deciding on correction methods, obtaining proper permissions, and addressing issues with additional accessories, you can navigate this challenging situation with professionalism and care. Memorializing your loved one with a customized and accurate monument is paramount, and with the right steps, errors can be rectified to honor their memory appropriately.
